Being KOOKU customer, you have the right to withdraw from the contract of sale in our Internet Gallery within 14 days without giving any reason. Remember, however, that in the case of products that were not prefabricated, ie. custom-made, produced to your order, you are not entitled such right of return. Information about which products are made to order and according to your individual guidelines you will always find on a product page of purchased item.
In the case of ordinary returns deadline of withdrawal from the contract will expire after 14 days from the date on which you enter into possession of items or a third party other than the carrier and indicated by you came into the possession of items. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (eg written letter sent by post or e-mail).
The statement can be send:
• with standard letter to the address: Konrad Kudraszow KOOKU ul. Włókiennicza 9/6, 15-464 Bialystok
• in electronic form via e-mail to the following address: email@example.com
An example of withdrawal form can be found here
To keep the deadline for withdrawal, it is enough to send information on exercising your right of withdrawal before the deadline.
If you withdraw from this contract, we will return you all payments received from you, including the costs of delivery of goods (with the exception of the additional costs resulting from your chosen method of delivery other than the least expensive normal delivery offered by us), immediately and in any event no later than 14 days from the day on which we are informed about your decision to exercise the right to withdraw from this contract. Reimbursement of payments will be done using the same payment method that you've used in the original transaction, unless expressly agreed to otherwise; in any case, will not be charged any fees in connection with the return. We may withhold reimbursement until receipt of things, or to have supplied evidence of her return, depending on which event occurs first.
To return purchased item, please send it or deliver it directly to us at the address: Konrad KOOKU Kudraszow ul. Włokiennicza 9/6, 15-464 Bialystok immediately, and in any event no later than 14 days from the date in which you inform us about the cancellation of the contract. The deadline is met if you send the item before the deadline of 14 days. You have to bear the direct cost of returning the items. You are responsible for a reduction in the value of things resulting from the use of it in a different way than was necessary to establish the nature, characteristics and functioning of things.