As a service to our customers, we arrange the shipping of orders via one of our preferred carriers. All charges are proforma and will be included on your order’s final balance.

Two options are available :

• White glove service: our shipping partner will unload, unpack, check and install the product in the room of your choice.
• Simple service: our shipping partner will unload the product and deliver it in front of the building. If you choose to manage your own freight and delivery, KOOKU must be notified of the specific details of the movement. The fee to move the product from a manufacturer to a terminal for “customer’s own” pick-up will be added to the balance due. The location of the pick-up by the client or the client’s agent may trigger sales tax responsibility at that location.

Ownership of the product transfers to the client upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in-transit is the owner’s and all claims for freight damage must be made within 72 hours of receipt. If customer selects their own freight carrier, freight claims must be filed directly with the selected carrier. KOOKU is not responsible for a customer’s own or third party freight damage and claim.