1. General Information
This Privacy Policy describes how KOOKU Gallery., based in Białystok, ul. Warszawska 9/18, 15-062 Białystok, Poland ("KOOKU," "we," "our," or "us") collects, uses, and shares your personal information when you use our website, www.kookudesign.com (the "Site"). KOOKU acts as the data controller of your personal information in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Polish data protection laws. For any questions or concerns about your personal data, please contact us at: [email protected]
2. Personal Information We Collect
We collect personal information directly and indirectly through the following means:
Directly provided information:
- Contact details: name, email address, telephone number, billing and delivery addresses.
- Account information: when you create an account on our Site.
- Transaction details: purchase history, payment methods.
- Correspondence: messages, inquiries, or feedback you send to us.
- Marketing preferences: subscriptions to newsletters, survey responses.
Automatically collected information:
- Device information: IP address, device type, operating system, browser type.
- Usage data: pages visited, time spent on pages, navigation patterns.
- Location data: approximate location based on your IP address.
Information from third parties:
- Partners and service providers.
- Fraud prevention agencies (in cases of suspected fraud or criminal activity).
3. How We Use Your Personal Information
We use your personal information for the following purposes:
- To fulfill your orders and provide related customer service.
- To manage and improve the Site and user experience.
- To send service communications, including order updates and changes to our services.
- To send marketing communications, subject to your consent or marketing preferences.
- To prevent fraud and enhance the security of our Site.
- To comply with legal obligations and enforce our rights.
Legal bases for processing:
- Performance of a contract (processing orders, account management).
- Compliance with legal obligations (e.g., tax and accounting regulations).
- Consent (for direct marketing communications).
- Legitimate interests (improving services, preventing fraud).
4. Sharing Your Personal Information
We may share your information with:
- Our subsidiaries and affiliates.
- Service providers (e.g., payment processors, delivery services, IT support).
- Business partners (subject to your marketing preferences).
- Purchasers or potential purchasers in the event of a business sale.
- Legal authorities when required by law or to protect our rights.
We ensure that any third party with whom we share data complies with GDPR standards. We may also share aggregated, anonymized information that cannot be used to identify you.
5. International Transfers
- Your personal data may be transferred outside the European Economic Area ("EEA"). Where we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
6. Cookies and Similar Technologies
- We use cookies and similar technologies to improve the Site, personalize content, and analyze traffic. For more information, please see our Cookie Policy. You can manage your cookie preferences via your browser settings or using the cookie management tools provided on the Site.
7. Data Retention
- We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including satisfying any legal, accounting, or reporting obligations. After this period, your data will be securely deleted or anonymized.
8. Your Rights
You have the following rights regarding your personal information:
- Right to access your data.
- Right to rectification of incorrect or incomplete data.
- Right to erasure ("right to be forgotten").
- Right to restrict processing.
- Right to data portability.
- Right to object to processing based on legitimate interests.
- Right to withdraw consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
- Right to lodge a complaint with a supervisory authority (in Poland: the President of the Personal Data Protection Office). To exercise your rights, please contact us at [email protected].
9. Marketing Communications
You can manage your marketing preferences at any time by:
- Unsubscribing via the link in marketing emails.
- Contacting us at [email protected].
We will respect your choices and refrain from sending you marketing communications without your consent where required.
10. Children's Privacy
- Our Site is not intended for children under the age of 16, and we do not knowingly collect personal data from anyone under 16 years old.
11. Links to Third-Party Sites
- Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. Please review the privacy policies of those third-party sites before providing them with any personal data.
12. Changes to this Privacy Policy
- We may update this Privacy Policy periodically. Any significant changes will be communicated by updating the "Last updated" date. Continued use of the Site after such changes will constitute your acceptance of the updated policy.
13. Contact Us
- For questions, comments, or requests regarding this Privacy Policy, please contact us at: Email: [email protected] Website: www.kookudesign.com